Returns & Exchanges

At PRETAVOIR, we want you to be completely satisfied with your luxury eyewear purchase, which is why we offer a straightforward 14-day return period for all frames and sunglasses. Please ensure items are returned in their original, unworn condition with all designer packaging and security tags intact.

1

Initiate Your Return

Log into your account portal or contact our customer service team to request a Return Merchandise Authorization (RMA) number within 14 days of receipt.

2

Secure Packaging

Place the eyewear inside its original designer case and box, ensuring all certificates of authenticity and cleaning cloths are included to avoid restocking fees.

3

Shipping Your Item

Affix the return shipping label to your package and drop it off at your nearest authorized courier location, ensuring you obtain a proof of postage receipt.

4

Inspection and Refund

Once our quality control team verifies the condition of the frames, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing